Skip to main content

Exchanges and refunds

Something doesn't fit? No problem. Within 7 days of delivery, you can swap for another size, colour or style, as long as the conditions below are met.

Conditions

  • Message us on WhatsApp within 7 days of signing for or collecting your parcel.
  • The item is unwashed, hasn't been worn outside, shows no signs of wear, and still has its tags and packaging.
  • No perfume, smoke, make-up marks or pet hair.
  • Each item can be exchanged once.

Items we can't exchange

  • Hair clips, jewellery and similar accessories.
  • For hygiene reasons, close-fitting pieces (such as bra tops) once the packaging has been opened.
  • Anything marked "no exchanges" on its product page.

If any of these arrive faulty or wrong, we'll still sort it out under "Faulty or wrong items" below.

How to exchange

  1. WhatsApp (contact details coming soon) with your order number, the item you'd like to change and why. Photos help.
  2. Once we've confirmed, we'll send you the return address. Please send the item back by SF Express; the return postage is on you.
  3. When the item arrives and passes a quick check, we send out the replacement. Shipping for the replacement is charged at our normal delivery rates.

If the size or colour you want is sold out, you can pick another style at the same price, or pay the difference for a pricier one. If you choose something cheaper, we can't refund the difference.

Faulty or wrong items

  • If you find a fault, receive the wrong size or style, or the item is clearly different from our real photos, size chart or product description, send us photos on WhatsApp within 7 days of delivery.
  • Once confirmed, we cover shipping both ways. We'll replace the item, or refund you in full through your original payment method if we have no replacement.
  • Differences within the ±2cm flat-measurement tolerance, the odd loose thread, and slight colour differences between screens are not usually treated as faults.

Refunds

Apart from faulty or wrong items, seriously delayed pre-orders, or where the law requires it, we don't currently offer refunds for a change of mind, but you can exchange under the conditions above. When a refund is due, we'll send it within 7 working days of confirming, using your original payment method (FPS or PayMe).

This policy does not affect your statutory rights under Hong Kong law. See also our terms and conditions.