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Terms and conditions

Welcome to klothing. This website is operated by [company / business name to be confirmed] ("we", "us"). By browsing the site or placing an order through it, you agree to these terms. Please also read our privacy policy, delivery information and exchange and refund policy.

1. Order requests and when a contract is formed

  • When you tap "Submit order" on the site, you send us an order request: an offer to buy. No payment is taken at this point.
  • We then confirm the items, stock, shipping and total with you on WhatsApp or Instagram and send you payment details.
  • The sales contract is formed when we confirm we have received full payment and tell you your order is "Paid". Until then, either of us may cancel the order request.
  • We may decline or cancel an order request for reasons such as insufficient stock, pricing or information errors, suspected fraud, or exceeding purchase limits. If you have already paid, we will refund you in full.

2. Holds and payment deadlines

  • After you submit an order request, we hold the items for 24 hours. You need to confirm the order with us on WhatsApp or Instagram within that time.
  • Once we have confirmed your order, please pay within 24 hours. We may extend this at our discretion.
  • Orders not confirmed or paid in time are cancelled automatically (shown as "Hold expired" or "Cancelled") and the items go back on sale. If the items are still in stock, we can reinstate the order at your request.
  • Each mobile number may have up to 3 open orders at a time, and each order may include up to 5 of each item in each size.

3. Prices

  • All prices are in Hong Kong dollars. Shipping is charged separately and shown when you order and when we confirm.
  • The price is the one shown on the site when you submit your order request; we check it again when we confirm your order.
  • A struck-through (original) price is the price at which we actually offered that item for sale before.
  • Offers and discounts follow the terms of each promotion, have no cash value, and cannot be combined unless stated.

4. Pricing, stock or description errors

We work hard to keep the site accurate, but obvious errors in price, stock or product descriptions can still happen. If we find one, we will tell you before you pay, and you can choose to continue at the correct price or details, or cancel. If you have already paid and choose to cancel, we will refund you in full.

5. Pre-order items

  • Items marked "Pre-order" are ordered from our supplier for you. The estimated lead time (usually 7–21 working days, excluding Sundays and public holidays, counted from payment confirmation) is shown on the product page and is an estimate.
  • Once paid, a pre-order cannot be cancelled or refunded for a change of mind, except where the law requires it, the item is faulty, or it is delayed as described in the next point.
  • If a pre-order item is more than 14 working days later than estimated, you can choose to keep waiting or cancel that item for a full refund.
  • If an order contains both in-stock and pre-order items, by default we ship everything together once the pre-order items arrive.

6. Payment

  • We accept FPS and PayMe; other methods only by arrangement on WhatsApp.
  • The payee name is KLOTHING. We never ask for card details, one-time passwords or login passwords by WhatsApp, Instagram or phone.
  • Please include your order number when paying and send us the payment screenshot so we can match it.

7. Delivery

  • Delivery methods, fees and times are as set out on our delivery page. We currently deliver within Hong Kong only.
  • Delivery times are estimates and may be affected by weather, holidays or the courier.
  • If a parcel is returned because the service-point code, address or phone number you gave was wrong, or because it wasn't collected in time, re-delivery is charged to you.
  • Goods are delivered to you when you sign for or collect them.

8. Exchanges and refunds

Exchanges and refunds follow our exchange and refund policy. Nothing in these terms affects your rights under Hong Kong law, including the Sale of Goods Ordinance.

9. Product images and AI previews

  • Images labelled "AI preview" are simulated try-on images we generate with AI from our real measurements, and each one is checked by the owner by hand for colour, length and details. They show the style and the general effect on different bodies; drape, creasing and sheen may differ slightly from the real item.
  • For colour and texture, the real photo takes precedence; for size, the size chart on the product page does (flat measurements, tolerance about ±2cm). Colours may also look slightly different on different screens.
  • If the item you receive is clearly different from our real photos, size chart or product description, you can exchange it under our exchange policy and we will cover the shipping.
  • Our AI models are not real people and do not represent any real person.

10. Using the site

  • Please don't use automated tools to place bulk orders or scrape the site, and don't submit fake orders. We may decline or cancel such orders.
  • Text, images (including AI previews), designs and logos on the site belong to us or our licensors and may not be copied or used commercially without our written consent.

11. Liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from use of the site. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.

12. Changes to these terms

We may change these terms from time to time. Updated terms apply to order requests submitted after the date of the change.

13. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and both parties submit to the non-exclusive jurisdiction of the Hong Kong courts. If there is any inconsistency between the Chinese and English versions, the Chinese version prevails.

14. Contact

[company / business name to be confirmed] (klothing) | Business Registration No. [to be confirmed] | Email: hello@klothing.hk | WhatsApp: (contact details coming soon)