Delivery and shipping fees
We ship with SF Express, within Hong Kong only for now.
Delivery methods and fees
| Method | Fee | After dispatch | Notes |
|---|---|---|---|
| SF Locker | HK$30 | 1–3 working days | Enter the locker code when you order. You'll get a pickup code by SMS when it arrives. |
| SF Station | HK$30 | 1–3 working days | Enter the SF Station code and collect with your pickup code. |
| Circle K (OK) store | HK$30 | 1–3 working days | Enter the store pickup-point code. |
| SF home delivery | HK$40 | 1–3 working days | Enter district, street/building, block, floor and flat. |
| Self-pickup | Free | By appointment on WhatsApp | Not available yet. We'll post the address and hours here once it opens. |
Free shipping on 3 or more pieces in one order, for all the SF methods above.
When will it ship?
- In-stock items: if we confirm your payment by 1pm, your parcel ships that day. After that, it ships the next working day.
- We don't ship on Sundays or Hong Kong public holidays; parcels go out on the next working day.
- Once it's shipped we'll WhatsApp you the SF tracking number, which you can follow on the SF website or app.
- Delivery usually takes 1–3 working days from dispatch. Severe weather (such as Typhoon Signal No. 8 or a Black Rainstorm Warning) and peak periods can add a little time.
Pre-order items
- Each pre-order item shows its estimated lead time on the product page, usually 7–21 working days (excluding Sundays and public holidays), counted from when your payment is confirmed.
- As soon as the items arrive, we ship and let you know.
- If one order has both in-stock and pre-order items, we ship everything together once it's all here. Want the in-stock items first? Just tell us on WhatsApp; the second shipment is charged separately.
- If a pre-order is delayed, we'll message you with the new date.
Finding a locker or station code
Use the service-point search on the SF Express website or app to find a locker, station or store pickup point near you. Each one has its own code. A wrong code can send the parcel back to us, and re-shipping is charged to you, so please double-check before you submit.
Collecting your parcel
- Lockers and stations only hold parcels for a limited time, so please collect soon after you get the SMS. Uncollected parcels are returned, and re-shipping costs extra.
- For home delivery, if nobody's in, SF will arrange another attempt or move the parcel to a nearby service point.
- Please check the packaging when it arrives. If anything is damaged, take photos and WhatsApp (contact details coming soon) as soon as possible (ideally within 48 hours). See our exchange policy.
