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FAQ

Can't find your answer? WhatsApp (contact details coming soon) or DM (Instagram coming soon) on Instagram (Replies daily, 11am–8pm).

Ordering and payment

Why can't I pay online right away?

We don't take online payment yet. After you order, we check your size, stock and shipping with you on WhatsApp, and then you pay by FPS or PayMe. See how to order.

How long do I have to confirm my order?

We hold your items for 24 hours after you order, so please tap "Confirm on WhatsApp" within that time. Once we've confirmed, please pay within 24 hours or the order is cancelled automatically.

Can I order through Instagram DM?

Yes. After you order on the site, the confirmation page has a "DM us on Instagram" option: copy the order summary, then open a DM to (Instagram coming soon) and paste it in.

Do I need an account?

No. We only need your name, mobile number and delivery details. You can check your order any time with your order number and mobile number on order lookup.

Delivery

When will my order ship, and how long does it take?

If we confirm your payment by 1pm, in-stock items ship the same day (not Sundays or public holidays) and usually arrive within 1–3 working days. See delivery.

How many pieces for free shipping?

Orders with 3 or more pieces ship free. Otherwise it's HK$30 to an SF Locker, SF Station or Circle K store, and HK$40 for SF home delivery.

How long do pre-orders take, and can I cancel after paying?

Pre-orders usually take 7–21 working days; the exact estimate is on each product page. Because we order the piece from our supplier for you, we can't cancel a paid pre-order for a change of mind. If it runs more than 14 working days late, though, you can cancel for a full refund. See our terms.

Sizing and AI previews

How do I find my size?

Every item has a size chart with flat measurements (±2cm). Compare it with a piece you already own that fits well, or read the size guide. Add your height under "My fit" and product pages will suggest a size and length.

What do 150 VER., 160 VER. and 170 VER. mean?

Some trousers and skirts come in different lengths: 150 VER. suits roughly 150–157cm, 160 VER. 158–164cm, and 170 VER. 165cm and up. The "Which length suits you?" guide on the product page estimates where the hem will fall at your height.

Can I trust the AI previews?

Our AI previews are generated from our real measurements and checked by hand for colour, length and details, so you can see the overall look on different bodies. For colour, go by the real photo; for size, go by the size chart. See about our AI models.

Will the colour match the photos?

Screens and lighting can shift colours slightly. Every item has a real photo to use as the colour reference. If you're unsure, WhatsApp us for more detail.

Exchanges and after-sales

Can I exchange an item?

Yes, within 7 days of delivery, if it's unwashed, unworn outside and still tagged. You can swap for another size, colour or style; return postage is on you. See our exchange policy.

What if my item is faulty?

Send photos to (contact details coming soon) on WhatsApp within 7 days of delivery. If it's faulty or we sent the wrong item, we cover shipping both ways and replace it, or refund you in full if we can't.

Other

How do I check my order status?

Go to order lookup and enter your order number (for example KL-100245) and the full mobile number you ordered with. The link on your order confirmation page also works at any time.

Is my body profile uploaded anywhere?

No. "My fit" (height, weight, measurements and so on) is stored only in your phone's browser, and you can clear it any time. See our privacy policy.

Questions, answered

Why can't I pay online right away?
We don't take online payment yet. After you order, we check your size, stock and shipping with you on WhatsApp, and then you pay by FPS or PayMe. See how to order.
How long do I have to confirm my order?
We hold your items for 24 hours after you order, so please tap "Confirm on WhatsApp" within that time. Once we've confirmed, please pay within 24 hours or the order is cancelled automatically.
Can I order through Instagram DM?
Yes. After you order on the site, the confirmation page has a "DM us on Instagram" option: copy the order summary, then open a DM to (Instagram coming soon) and paste it in.
Do I need an account?
No. We only need your name, mobile number and delivery details. You can check your order any time with your order number and mobile number on order lookup.
When will my order ship, and how long does it take?
If we confirm your payment by 1pm, in-stock items ship the same day (not Sundays or public holidays) and usually arrive within 1–3 working days. See delivery.
How many pieces for free shipping?
Orders with 3 or more pieces ship free. Otherwise it's HK$30 to an SF Locker, SF Station or Circle K store, and HK$40 for SF home delivery.
How long do pre-orders take, and can I cancel after paying?
Pre-orders usually take 7–21 working days; the exact estimate is on each product page. Because we order the piece from our supplier for you, we can't cancel a paid pre-order for a change of mind. If it runs more than 14 working days late, though, you can cancel for a full refund. See our terms.
How do I find my size?
Every item has a size chart with flat measurements (±2cm). Compare it with a piece you already own that fits well, or read the size guide. Add your height under "My fit" and product pages will suggest a size and length.
What do 150 VER., 160 VER. and 170 VER. mean?
Some trousers and skirts come in different lengths: 150 VER. suits roughly 150–157cm, 160 VER. 158–164cm, and 170 VER. 165cm and up. The "Which length suits you?" guide on the product page estimates where the hem will fall at your height.
Can I trust the AI previews?
Our AI previews are generated from our real measurements and checked by hand for colour, length and details, so you can see the overall look on different bodies. For colour, go by the real photo; for size, go by the size chart. See about our AI models.
Will the colour match the photos?
Screens and lighting can shift colours slightly. Every item has a real photo to use as the colour reference. If you're unsure, WhatsApp us for more detail.
Can I exchange an item?
Yes, within 7 days of delivery, if it's unwashed, unworn outside and still tagged. You can swap for another size, colour or style; return postage is on you. See our exchange policy.
What if my item is faulty?
Send photos to (contact details coming soon) on WhatsApp within 7 days of delivery. If it's faulty or we sent the wrong item, we cover shipping both ways and replace it, or refund you in full if we can't.
How do I check my order status?
Go to order lookup and enter your order number (for example KL-100245) and the full mobile number you ordered with. The link on your order confirmation page also works at any time.
Is my body profile uploaded anywhere?
No. "My fit" (height, weight, measurements and so on) is stored only in your phone's browser, and you can clear it any time. See our privacy policy.